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Home Care Agency and Home Care Services UK from Castlerock
The Dignity Challenge
Explaining and understanding dignity
Castlerock Recruitment Group promotes awareness of the 10 Point Dignity Challenge.This challenges care providers to meet 10 principles of care to ensure their services respect dignity. It creates a way of understanding and explaining what dignity looks like in the context of treating individuals with respect in a care setting.
- Have a zero tolerance of all forms of abuse.
Care and support is provided in a safe environment that is free from abuse. It should be recognised that abuse can take many forms including physical, psychological, emotional, financial and sexual, and extend to neglect or ageism.
- Support people with the same respect you would want for yourself or a member of your family.
People should be cared for in a courteous and considerate manner, ensuring time is taken to get to know people. People receiving services are helped to participate as partners in decision-making about the care and support they receive.People are encouraged and supported to take responsibility for managing their care themselves in conjunction with, when needed,care staff and other information and support services.
- Treat each person as an individual by offering a personalised service.
The attitude and behaviour of managers and staff help to preserve each person’s identity and individuality. Services are not standardised but are personalised and tailored to each individual person’s requirements and wishes.
- Enable people to maintain the maximum possible level of independence,choice and control.
People receiving services are helped to make a positive contribution to daily life and to be involved in decisions about their personal care and support. Care and support are negotiated and agreed with people receiving services as partners. People receiving services have the maximum possible choice and control over the services they receive.
- Listen & support people to express their needs & wants.
Provide information in a way that enables a person to reach agreement in care planning and exercise their rights to consent to care and treatment. Openness and participation are encouraged. For those with communication difficulties or cognitive impairment, adequate support and advocacy are supplied.
- Respect People's Right to Privacy.
Personal space is available and accessible when needed. Areas of sensitivity which relate to modesty, gender, culture or religion and basic manners are fully respected. People are not made to feel embarrassed when receiving care and support
- Ensure People feel able to complain without fear of retribution.
People have access to the information and advice they need. Staff supports people to their concerns and complaints with the appropriate person. Opportunities are raise available to access an advocate. Concerns and complaints are respected and answered in a timely manner.
- Engage with family members and carers as care partners.
Relatives and carers experience a welcoming ambience and are able to communicate with staff and managers as contributing partners. Relatives and carers are kept fully informed and receive timely information. Relatives and carers are listened to and encouraged to contribute to the benefit of person receiving services.
- Assist people to maintain confidence and a positive self-esteem.
The care and support provided encourages individuals to participate as far as they feel able. Care aims to develop the self-confidence of the person receiving services, actively promoting health and well-being.Adequate support is provided in eating and drinking.
- Act to alleviate people's loneliness and isolation.
People receiving services are offered enjoyable, stimulating and challenging activities that are compatible with individual interests, needs and abilities. People receiving services are encouraged to maintain contact with the outside community.Staff help people receiving services to feel valued as members of the community.
