Healthcare recruitment FAQ

Registration allows you save your personal details and upload and store your current CV. This will save you time when applying for jobs on the Castlerock website. You can also save jobs to your own personal jobs shortlist.

Download our Registration form at the bottom of the job your are interested in. You can request a paper version of our Registration form by emailing recruitment@castlerockrg.com or by telephoning our Recruitment Line on 0800 . Complete the registration form in regards to the post you are applying for and return via email or to the address indicated. The Registration form can be downloaded here. You can return the completed form by sending to recruitment@castlerockrg.com or by printing out and posting to our Head Office address.

All relevant sections of the application form must be completed to the best of your ability. Where a Yes/No answer is required please select the appropriate response. Don’t forget to provide a full history of your career to date; and to tell us why you want the job and how your skills and experience match the job and person description.

No! We offer some of the best rates available. The rate quoted for the position is the rate you will receive for the hours you work. Depending on the arrangement with the client, you may even get more due to night and bank holiday rates

We encourage all applications and registrations to be completed online. Please follow the instructions on returning your Registration form.

Castlerock does accept CVs but you must complete a Castlerock Registration form. You may attach a CV if you wish.

You may apply for as many job vacancies as you wish; however you must meet the job and person criteria of each job.

All offers of employment made by Castlerock Recruitment Group are subject to a standard or an enhanced Criminal Records Bureau (CRB) check dependent upon the position applied for. We look at any history of criminal convictions carefully. The nature of the conviction will be assessed on a post by post and applicant by applicant basis. Our duty of care to protect vulnerable service users is paramount.

This is dependent upon the position you apply for and the job criteria. Your qualifications and experience will be assessed in relation to the job you are applying for.

Creative Support is an equal opportunities employer and recruits applicants on the basis of ability and not age.

You must have a valid work permit, where required, to work within Castlerock Recruitment Group. It is your responsibility to provide evidence of the work permit in line with current Home Office guidelines.

All successful applicants are required to provide: 2 references (one of which should be from your most recent employer), health/criminal declaration and CRB certificate. Typically, receipt of an enhanced CRB Certificate takes between 6 – 8 weeks.

From receiving your completed Registration form we aim to complete a successful application within 6 weeks. 

If you are successful at interview, the time required to process an application is dependent upon the receipt of satisfactory pre-employment checks. These include: 2 references (one of which should be from your most recent employer), health/criminal declaration, Criminal Records Bureau (CRB) certificate. Typically, receipt of an enhanced CRB Certificate takes between 6 – 8 weeks. All pre-employment details have to be checked and endorsed by a senior manager.

If you are successful at interview, the time required to process an application is dependent upon the receipt of satisfactory pre-employment checks. These include: 2 references (one of which should be from your most recent employer), health/criminal declaration, Criminal Records Bureau (CRB) certificate. Typically, receipt of an enhanced CRB Certificate takes between 6 – 8 weeks. All pre-employment details have to be checked and endorsed by a senior manager.

By contacting our Human Resources manager, unsuccessful applicants are able to receive positive feedback on their application.

Hours are variable dependent upon the requirements of the job vacancy. Flexibility may be required in regards to working hours, according to the needs of the service. We also consider applicants for relief and sessional support worker positions (hours as and when required).

Training is provided by Castlerock Recruitment Group by our internal training team and through our Online Training portal. All new employees providing direct support undertake our corporate induction and mandatory training programme which covers manual handling, food hygene and first aid.

The location of training courses will be confirmed in advance of attendance. Health & Safety training is provided through our Online Training portal. Our corporate training may be provided at one of our regional offices, or at our Head Office in St. Helens.

Weekly paid staff are paid every Friday, assuming completed and verified timesheets have been received. Monthly paid staff are paid on the last working day of each month.

This is dependent upon the position for which you have applied and will be detailed within the Job Specification.

You will be paid directly into a bank or building society account you nominate. It is important that you bring these details with you and complete the Bank details form provided to you at interview.

All healthcare staff are paid weekly.

Friday is payday and you will be paid on a weekly basis upon submission of accurately completed time sheets to your branch. The working week is Monday to Sunday and payment enters your account 12 days later.

You need to complete another Bank details form and submit to your local branch for forwarding to the Payroll department.

You need to contact the Payroll department at Head Office within four weeks of payment.  You can contact us on 0845 680 1609 and selecting option 5.

All underpayments will be investigated and treated urgently. Subject to having received an accurate and signed timesheet, any underpayment will be included with future pay as soon as practicably possible. All adjustments are confirmed in writing.

All overpayments will be recovered from future pay to compensate. All adjustments are confirmed in writing.

You need to contact the HMRC West Lancashire & West Cheshire Tax Office on 0845 300 0627 and quote your National Insurance number or PAYE Reference.

You need to contact HMRC on 0845 3003900 and your National Insurance number.

You can request a copy of your payslip from Payroll on 0845 680 1609 Option 5. We do not provide copies of your P60.

At interview you will be provided with the Rates of Pay that apply to you. Rates are dependent on your geographical location, qualification or grade, the type of client where you are working and the time of your shift. If you are in any doubt as to the appropriate rate of pay, you should clarify this with your branch before accepting the booking.

It is preferable that you provide a P45. If you do not have a P45, or you have two jobs, there is a statutory requirement for you to complete HMRC form P46. These documents can be obtained from your branch office. It is important that we have a correct National Insurance number as this is used by  HMRC, DWP and Payroll. Please ensure this is correctly shown on your P45 or completed P46.

You should provide your National Insurance number to Payroll on 0845 680 1609 Option 5 as a matter of urgency. This enables HMRC and DWP to apply your allocate your PAYE tax and NI contributions to your record.

Payment could be delayed due to incorrect completion. If you need assistance completing your timesheet please contact Finance on 0845 680 1609 Option 5